I have had my GPS worked on about 5 times, one of which they did a free update as I refused to pay $200 for the yearly update since my GPS has been terrible since the day I bought it. I've also had it replaced for a 2013 updated one and it still is screwy. The navigation stinks and takes me wrong ways and down cul-de-sacs (only to come right back out and continue on regular way). I literally was in Michigan with DH and he has a wonderful sense of direction. It told us to exit on this bridge and we did. Okay, we weren't sure why since we really should have just continued on highway. Believe it or not, it was a bridge in MI that takes you up to the booth where you show your passport to get into Canada. I was freaking out since we didn't bring them with us since we were, after all, vacationing in MI -- not Canada. The lady at the booth laughed and said that we were not the first people that day who came through saying their GPS led them there. We did get turned around without a big issue, but nonetheless, that's an example of what crappy directions this thing gives. People, if you have the same problem, please complain. Don't just give in and use your smart phones or get a printed out Google map. I bought my Sonata with all the bells and whistles and especially because I wanted the built in GPS. I had never ever had a problem with my $100 Garmin but since I was buying a new car that I could get it in, I didn't want to be slapping the Garmin on my new car and leaving all those round circles that look like crop circles on my windshield. Currently I am at the point where I have taken pictures for my dealership and they supposedly are dealing with the DPSM (District Parts & Service Manager) who is above the dealership's service department. I am not going to stop fighting this issue and I strongly IMPLORE any of you reading this to please take action and complain. Do not pay the $ to have it updated. If it has been terrible from Day 1 it is not going to get better. You paid extra for it and you deserve for it to work properly. If anyone is having the same issue and would like to contact me directly, feel free. I'd like to hear if other people are having these issues. I am not going to let it go and would like to have some "back up" if possible. Hopefully we can get this issue solved together.