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I have had my GPS worked on about 5 times, one of which they did a free update as I refused to pay $200 for the yearly update since my GPS has been terrible since the day I bought it. I've also had it replaced for a 2013 updated one and it still is screwy. The navigation stinks and takes me wrong ways and down cul-de-sacs (only to come right back out and continue on regular way). I literally was in Michigan with DH and he has a wonderful sense of direction. It told us to exit on this bridge and we did. Okay, we weren't sure why since we really should have just continued on highway. Believe it or not, it was a bridge in MI that takes you up to the booth where you show your passport to get into Canada. I was freaking out since we didn't bring them with us since we were, after all, vacationing in MI -- not Canada. The lady at the booth laughed and said that we were not the first people that day who came through saying their GPS led them there. We did get turned around without a big issue, but nonetheless, that's an example of what crappy directions this thing gives. People, if you have the same problem, please complain. Don't just give in and use your smart phones or get a printed out Google map. I bought my Sonata with all the bells and whistles and especially because I wanted the built in GPS. I had never ever had a problem with my $100 Garmin but since I was buying a new car that I could get it in, I didn't want to be slapping the Garmin on my new car and leaving all those round circles that look like crop circles on my windshield. Currently I am at the point where I have taken pictures for my dealership and they supposedly are dealing with the DPSM (District Parts & Service Manager) who is above the dealership's service department. I am not going to stop fighting this issue and I strongly IMPLORE any of you reading this to please take action and complain. Do not pay the $ to have it updated. If it has been terrible from Day 1 it is not going to get better. You paid extra for it and you deserve for it to work properly. If anyone is having the same issue and would like to contact me directly, feel free. I'd like to hear if other people are having these issues. I am not going to let it go and would like to have some "back up" if possible. Hopefully we can get this issue solved together.:eek:
 

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Me again. I have had my 2013 Sonata for almost a year and have had no navigation issues. Live in Massachusetts so don't know if that has anything to do with it. I was used to the Garmin but have adapted to the Limited nav system.
 

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I just wanted to pipe in here. I'm about to take a 3500 mile trip here this next week in our new Sonata. I'll be sure to bring a backup GPS with us in the event we have issues now that I've read your post OP. When we get back I'll let you know how the trip goes. We have several destinations we're going to so it will get a pretty good workout.
 

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Our 2011 Sonata Hybrid has the same terrible GPS system. The maps are accurate but the routing software is not only bad but scary to use. We use our portable Garmin and cannot ever count on the Hyundai system. We just took a trip to Napa Valley from Reno and my Garmin took us the most direct way (I80 almost all the way ther) for the 175 mile, 3 hour 15 minute trip. Just see what it would do we put the same destination into the Hyundai system: it plotted a 325 mile - 5 hour and 35 minute route - never getting on I80! This is only one of many examples. If you need a GPS DO NOT buy from Hyundia.

The dealers can't do anything about this problem and we will never buy another Hyundai if this isn't corrected soon.
 

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Hyundai Sonata GPS "HAVE A PROBLEM"

I bought a 2011 Sonata in July of 2010 (BRAND NEW) and for several years had no trouble with the GPS, I thought it was amazing. Lately, now that the car is over four years old and has more than 72K miles, the GPS has essentially died. 90% of the time I start my car the system needs to reboot itself and afterward still doesn't work. I get a message "System have a problem. See Dealer" and it doesn't go away unless I force a restart of the entire system, which is a nuisance since it resets all of my radio selections too.

I've never upgraded my system but I cannot fathom spending a few hundred dollars for a software update when I could just buy a Garmin for $100....Hyundai is nuts for asking $300 for a SOFTWARE UPDATE! Especially when the system itself obviously has defects.

Has anyone else heard of this issue? I can't find any similar messages online.
 

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I just bought my 2011 Sonata LTD with 20k miles. I didn't have any issues driving from Cali to Chicago. The route was pretty easy and it was identical to what Google Maps gave me on my Android. I can complain that the routing system is horrible and usually has me taking a way that isn't the fastest. I would assume this is because it is outdated. But definitely right about Hyundai being nuts for charging $160 to update your maps. I prefer to use my phone and use Bluetooth for any short distances.

For long drives, it does help to use your GPS system as it doesn't use phone battery. IMO.


Lately, now that the car is over four years old and has more than 72K miles, the GPS has essentially died. 90% of the time I start my car the system needs to reboot itself and afterward still doesn't work. I get a message "System have a problem. See Dealer" and it doesn't go away unless I force a restart of the entire system, which is a nuisance since it resets all of my radio selections too.
This has me scared lol. I may just stop using my GPS so it doesn't die out on me if i don't use it.
 

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It doesn't bother me with not picking the best route, what bothers me is how slow it is at recalculating should you miss a turn....horribly slow, my cheesy $99 Garmin runs circles around a $1000+ navi system.....sad.
 

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2015 Sonata Nav system difficulty enteringing destination

Entered my home as home destination, GPS places me half a mile from my house.
Tried to enter address for new destination, but when I type in east in city, system comes you with a different city, will not let me complete the full city name, same applies for street. Any solution to this problem?
 

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The only way for the system to be accurate it seems is if you subscribe to Hyundai's Blue Link services powered by Google. I entered an address into the GPS manually and it wound up taking us nearly 20 miles off from the true address, nowhere near the lake/park we wanted to go to. When this happened I hit the Blue Link and talked to a customer service rep., who was able to promptly find what we were looking for and send it to the navigation system.

It is about the worse GPS system ever, takes forever to recalculate a route (15+ seconds sometimes) and this is after an update. Before the update it would take even longer to figure out the new route. Our $99 Garmin does it in a few seconds which is how it should be. The SD card system they switched to isn't nowhere near as fast, which is a limitation of the cheap card their using or the computer within the navigation system itself. Also it should have an option to choose Sun Pass etc. according to your state, the navigation system shows the toll booths and even says Sun Pass but always want's to direct you to the paying lanes on the right...retarded.
 

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GPS problems

I have had trouble with my 2013 Sonata Ltd Navigation since I bought the car new. 20% of the time it does not automatically link with my bluetooth iphone. Fails to recognize some traffic circles that have been in place for 5-10 years. Chooses weird routes, when I know better & faster ones. Fights me to make u-turns until it finally gets the "word" and goes with my route choice. Slow to recalculate if you have to avoid something, and by then you could be a 1/4 mile past the correction point. On some journeys, it has me going way past the proper turn, then retrace the road back for many miles. Naturally, I can see the error on the screen & ignore the stupid choice. However, you have no idea of the true time you are due to arrive at your destination. On some other trips, it calculates the time of travel around 40-50% more than it should be. During the last few miles, it quickly counts down the arrival time, as if it were asleep and suddenly woke up to reality. Dealer says they "must" charge me $200 to install new maps, because that's what Hyundai charges them. I updated my old Garmin for $50 over the internet !!
** These issues are completely unacceptable. Shame on you Hyundai !
 

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Total Junk

I have a 2015 Sonata Limited, fully loaded that I poured in June 2015. The GPS has been a piece of junk from day one. The only positive thing I can say about it is that it displays on a large screen. I am seriously thinking about going back to my five-year-old .Garman. What major problem is that it often can't find places. I put in a valid address and it shows no results. I know the place exists on the map because it shows up clearly when I get there. Often directions are wrong or so convoluted that they can't really be followed. One example is telling me to proceed for 4+ miles on a road that ends with an a 10th of a mile had merges into another road. On my old Gramen it prompted for results based on partial input I found this very useful. Unfortunately on the hunt day anything that isn't 100% perfect according to its rules results and not finding the location. By the way often its rules don't correspond to what is on maps. I am hoping that the update that Hyundai is providing me with Wellesley solve some of the problems but I'm not holding my breath.
 

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I have a 2012 Santa Fe and the GPS screen flickers badly where I can badly see it. Other problems too, like the Bluetooth being flaky and cutting out when playing music sometimes, but that's by far the biggest problem.

It was under warranty, either from Hyundai or the dealer I bought it from (it came with a one-year warranty) but the dealership said Hyundai is having problems with so many GPS's that replacement parts, a new one that works, aren't available and won't be for months. I've called and stopped in a few times and they say more and more Hyundai's are coming back with exactly the same GPS problem and Hyundai can't or won't do anything about this.

I'm an American living in France but I think my Santa Fe is about the same as the US one's.

Has anybody else heard of 2012-era Hyundai GPS's breaking in bulk? I thought maybe the dealership made it up but don't see why they'd bother because I would, and will, eventually force the issue even if means bringing them to court: it's clearly a warranted part (though they've never claimed otherwise).
 

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I just purchased a 2016 Sonata Sport with the electronics package. The dealership cannot get the car's navigation to recognize the SD Card. Everyone says a "system-wide update" occurred about 2 weeks ago and since then, the SD Cards do not work. The dealership has tried to insert multiple SD cards to no avail - we encounter error message SD Card not compatible with software. Sounds like a deceptive trade act violation to me.
 

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Hi, was just checking to see if anything has been resolved on the GPS issue for Hyundai. My dad recently purchased a 2015 hyundai sonata and the navigation system(from mapnsoft) is the worst. The maps are correct but the routes are ridiculous taking him completely out of the way one direction only to come back the other direction. This has happened in urban settings both in south florida(jupiter, fla) and on a drive from florida to chicago. He has talked to the mapnsoft people(gps maker) who say "get the update" "call the dealer" and "we don't work on routing" and the dealership people "get the update". The problem definitely lies in the QA department of the mapnquest company. The dealership has made comments to him about "who uses the car gps nowadays, you can just use your phone". Looking into the lemon law policies regarding the state in which he purchased it(fla.). Any information regarding the subject would be appreciated. Thanks.
 

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2014 Sonata GPS system not working after two years

I bought a used 2014 Sonata with 18,000 miles on it in December 2016. The GPS and everything in the car worked great. Then in February of 2018, the GPS could would not list my current location correctly and thus could not navigate me to any of the places I typed in. Basically the GPS is now useless. Also the blue tooth is very spotty, about 50% of the people I call using the blue tooth can hear me and 50% of the people cannot hear me.

I refuse to pay the Hyundai dealership any money to fix something that should have never broken in the first place. Is using an external GPS my only option?????
 

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GPS system on 2012 Sante Fe

I have had similar problems and it finally stopped working completely and Hyundai says it is out of watt antsy and refuses to take any responsibility.
 

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Sorry to hear that so many owners have problems with their Navi GPS units. So far, no problems with the routing or usage on either my 2015
or 2018. I don't use my iPhone GPS firstly because it is easier to use the cars GPS (I don't like or use Apple Play) and second, I drive through many areas where I get no antenna coverage. Again, no problems.

I'm those of you with routing problems have your route settings the way you like.

Today, just for the **** of it, I connected my older Garmen 1370 and ran it "side by side" with my OEM unit. No differences other than very small differences in altitude readings.
 

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I have had trouble with my 2013 Sonata Ltd Navigation since I bought the car new. 20% of the time it does not automatically link with my bluetooth iphone. Fails to recognize some traffic circles that have been in place for 5-10 years. Chooses weird routes, when I know better & faster ones. Fights me to make u-turns until it finally gets the "word" and goes with my route choice. Slow to recalculate if you have to avoid something, and by then you could be a 1/4 mile past the correction point. On some journeys, it has me going way past the proper turn, then retrace the road back for many miles. Naturally, I can see the error on the screen & ignore the stupid choice. However, you have no idea of the true time you are due to arrive at your destination. On some other trips, it calculates the time of travel around 40-50% more than it should be. During the last few miles, it quickly counts down the arrival time, as if it were asleep and suddenly woke up to reality. Dealer says they "must" charge me $200 to install new maps, because that's what Hyundai charges them. I updated my old Garmin for $50 over the internet !!
** These issues are completely unacceptable. Shame on you Hyundai !
2013 Hyundai Sonata Hybrid; the navigation system in this car is a piece of crap; got fed up today after 6 years; decided to update system to see if the bugs in the key entry system would be corrected. After reading the other messages, decided to keep using my phone or my Garmin. Not going to take a chance and spend money of this disaster. Otherwise, the car has been totally trouble free. How could Hyundai get duped so badly with this system?
 

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I have a 2018 Sonata Limited with the Ultimate Package and the GPS does give me a route that that gets me to the destination but it takes me on a route over local roads and back streets that add miles and time to the trip. On a 90 mile trip from my NJ home to Philadelphia International Airport the GPS repeatedly wanted to route me over numerous two lane local road instead of limited access highways. I know how to get this destination so I was testing the GPS and if I followed the GPS routes the trip would have been more miles and taken more time. I had checked the options and it allows for toll roads and limited access highways but still it tries to avoid these in favor of local roads with many more traffic signals, more miles and much more time.

I have not done the upgrade because to do it free it takes a long time to load the SD card and then 35 minutes that I have keep the car running to install the upgrade. I wondered if I could use a blank SD card to load the updated software and the swap the SD cards so I would not lose the entertainment software if I had failure in the update process.
 
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